1. What kind of gold or jewelry will you accept? 
2. Is the Broken Gold™ Kit free? 
3. I have fine jewelry and would like some extra security in terms of packaging. Must I use my own packaging or will you supply me with extra packaging materials? 
4. Is the Broken Gold™ Kit insured in case it gets lost/damaged by the postal service? 
5. How will I know when you've received my gold/jewelry? 
6. How much will you pay for my gold? 
7. What if I am not satisfied with my payment? 
8. Can I use my own packaging? 
9. I have a piece of gold but I'm not sure its authentic. Can I still receive money for this? 